CHECK IN If you have booked online (recommended) the sign-in sheet will be displayed on our lobby tv incase you forget your bike number! Your first class is always free. If you already have a key tag, please scan and make your way back to pick up your shoes that will be waiting on shoe shelf under your bike number. If a class is titled WAITLIST and you would like us to put your name on that list, you must be present at the studio to do so. Its a first come first serve process, once class starts, we give a five minute grace period, if the client does not show up or call, we put the waitlisted person on their bike. If your signed up and running late PLEASE CALL and let us know or your bike will be given away.
WAIVER All first-time riders are required to fill out a waiver. If you have created an account online you will be directed to read and agree to terms. If not the front desk will provide you with a form when you first check-in at the studio. All riders 18 years and under are required to have a parent or guardian's signature in person.
SHOES Shoes are included in the price of the class. We use Shimano SPD cleats. If you have your own shoes you’re more than welcome to bring them in.
WATER We have a filtered water station for you to fill up before and after class. Cold bottled water is also available for purchase at the front desk for $3.00.
CHANGE ROOMS Our studio has men's and women's change rooms complete with showers, fresh towels and a few daily essentials. Cycleward is not responsible for lost or stolen property.
KIDS WARD We do offer babysitting except for the 6 & 7am classes, $5.00 PER child PER class. Please be considerate to not bring sick children to the studio, if your child is too young to walk, please bring stroller or something they can sit in, NO food is allowed in kids room. Kids MUST BE 13 OR OLDER to spin and have someone 21 or older to sign waiver for them.
BIKE SET UP
3 PART SET UP The instructor or front desk will help you with your bike set-up. There are three key parts to proper set up on the bike.
1. Seat Height
2. Handle Bar Height
3. Seat Fore/Aft position
Before your start your ride please check in with your body and bike. Tighten all the handles on the bike and make sure your shoes are clipped in. Our instructors are here to push and motivate you! But please remember to listen to your body and work at a level that is most comfortable to you. The Cycleward crew is always around to answer any questions you may have. We want to help you get stronger and faster, achieve your personal goals and truly enjoy being a part of Cycleward studio.
AFTER YOUR RIDE
Please put shoes in the two black bins between the bathrooms so they can be cleaned and stocked. Throw towels in hamper. Take your time in leaving and please know we appreciate any suggestions you may have.